ph39 Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions (the "Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you", "your") and ph39 ("ph39", "we", "us", "our", "the Company", "the Platform") governing your access to and use of the ph39 online gaming platform, website, mobile applications, and all associated services (collectively, the "Services").

ph39 is operated under License No. [PAGCOR-2024-XXXX] issued by the Philippine Amusement and Gaming Corporation (PAGCOR), the official regulatory authority for gaming operations within the Republic of the Philippines. Our operations comply with the laws, rules, and regulations of PAGCOR and the Republic of the Philippines.

By creating an account, depositing funds, placing bets, or using any part of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Responsible Gaming Policy, and any other rules, policies, or guidelines posted on the ph39 website.

If you do not agree with any provision of these Terms, you must immediately cease using the Services and close your account. Continued use of the Services following any modifications to these Terms constitutes your acceptance of such modifications.

2. Eligibility Requirements

2.1 Age Requirement

You must be at least twenty-one (21) years of age to register an account and use the ph39 Services. It is a criminal offense under Philippine law for any person under the age of 21 to gamble or attempt to gamble on ph39. We reserve the right to request proof of age at any time. Accounts opened by underage individuals will be immediately closed, all gameplay voided, and funds forfeited without refund.

2.2 Geographic and Legal Restrictions

The ph39 Services are available exclusively to residents of the Republic of the Philippines who are physically located within Philippine territory at the time of accessing the Services. We use geolocation technology to verify your location. You are prohibited from accessing the Services if you are located in a jurisdiction where online gambling is illegal or restricted, or if you are a resident of a jurisdiction that prohibits its citizens from participating in online gambling.

You must not access the Services using VPNs, proxy servers, or other tools designed to circumvent our geolocation restrictions. Any attempt to mask or manipulate your location will result in immediate account suspension and forfeiture of funds.

2.3 Legal Capacity

You represent and warrant that you have the legal capacity to enter into this Agreement under applicable Philippine law, that you are not prohibited from gambling by law, court order, or any other legal restriction, and that you are not suffering from any gambling addiction or compulsive gambling disorder that would impair your judgment.

2.4 Single Account Policy

You are permitted to hold only one (1) account with ph39. Opening multiple accounts, whether under your own name or using false identities, is strictly prohibited. If we detect multiple accounts linked to the same person through matching personal details, payment methods, IP addresses, devices, or other identifying information, we reserve the right to close all such accounts, void all related gameplay, and forfeit all balances.

3. Account Registration and Verification

3.1 Registration Process

To use the ph39 Services, you must register for an account by providing accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile phone number. All information must match official government-issued identification documents. You are solely responsible for maintaining the accuracy of your account information and must notify us immediately of any changes.

3.2 Identity Verification (KYC)

ph39 is required by PAGCOR regulations and Philippine anti-money laundering laws to verify the identity of all players. You must provide valid government-issued identification (passport, driver's license, Philippine National ID, UMID, SSS, or voter's ID) and proof of address (utility bill, bank statement, or government correspondence dated within the last three months) upon request.

We reserve the right to request additional verification documents at any time, including but not limited to selfie verification, video call verification, proof of payment method ownership, and source of funds documentation. Failure to provide requested documents within fourteen (14) days may result in account suspension, withdrawal restrictions, or account closure.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials (username and password). You must not share your login details with any third party. You must immediately notify ph39 of any unauthorized access to your account or any other security breach. We are not liable for any losses resulting from unauthorized account access unless such unauthorized access results from our gross negligence or willful misconduct.

We strongly recommend enabling two-factor authentication (2FA) on your account to enhance security. You should use a strong, unique password and change it regularly.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

ph39 accepts deposits via GCash, PayMaya, bank transfer (BPI, BDO, Metrobank, UnionBank, and other major Philippine banks), over-the-counter payments at 7-Eleven, and other payment methods as displayed on our website. The minimum deposit amount is One Hundred Pesos (₱100). We reserve the right to set maximum deposit limits at our discretion.

4.2 Deposit Processing

Deposits via GCash and PayMaya are typically processed instantly. Bank transfers may take one (1) to four (4) hours during banking hours. Over-the-counter deposits are processed within twenty-four (24) hours of payment confirmation. ph39 does not charge fees for deposits, but third-party payment processors may impose their own fees.

4.3 Withdrawal Requirements

To request a withdrawal, your account must be fully verified (KYC completed), and you must have completed any applicable wagering requirements associated with bonuses or promotions. The minimum withdrawal amount is Two Hundred Pesos (₱200). Withdrawals are processed to the same payment method used for deposit unless alternative arrangements are approved by our finance department.

4.4 Withdrawal Processing Times

Withdrawal requests are reviewed and processed within one (1) to seventy-two (72) hours, depending on the payment method and the amount requested. GCash and PayMaya withdrawals are typically completed within four (4) to twelve (12) hours. Bank transfers may take one (1) to three (3) business days. High-value withdrawals or withdrawals from newly verified accounts may require additional review time for security purposes.

4.5 Withdrawal Limits and Fees

Standard withdrawal limits are Twenty Thousand Pesos (₱20,000) per day and One Hundred Thousand Pesos (₱100,000) per month for regular players. VIP players may qualify for higher limits. ph39 does not charge withdrawal fees for the first three (3) withdrawals per month. Subsequent withdrawals may be subject to a processing fee of fifty pesos (₱50). Third-party payment processors may impose their own fees.

4.6 Anti-Money Laundering (AML) Compliance

ph39 is committed to preventing money laundering and terrorist financing. We reserve the right to refuse, delay, or reverse any transaction that we suspect involves illegal activity. You may be required to provide source of funds documentation for large deposits or unusual transaction patterns. Deposits must be wagered at least one (1) time before withdrawal unless you cancel a promotional bonus prior to placing bets.

5. Bonuses and Promotions

5.1 Bonus Terms

ph39 offers various bonuses and promotions including welcome bonuses, reload bonuses, cashback offers, free spins, and VIP rewards. All bonuses are subject to specific terms and conditions which are displayed on the promotion page and in your account. Bonus terms include wagering requirements, eligible games, maximum bet limits, time restrictions, and withdrawal conditions.

5.2 Wagering Requirements

Unless otherwise specified, all bonuses carry a wagering requirement of twenty-five times (25x) the bonus amount plus deposit amount before funds can be withdrawn. For example, if you deposit ₱1,000 and receive a ₱1,000 bonus, you must wager ₱50,000 (₱2,000 × 25) before you can withdraw. Different games contribute differently to wagering requirements: slots contribute 100%, table games 10-25%, and live casino games 10%. Check the specific promotion terms for exact contribution rates.

5.3 Bonus Restrictions

While playing with bonus funds, you are subject to maximum bet limits (typically ₱50 to ₱200 per spin or hand depending on the promotion). Exceeding maximum bet limits may void your bonus and any winnings derived from it. Bonuses cannot be withdrawn directly; they must be converted to cash through wagering. Only one bonus can be active at a time unless otherwise stated.

5.4 Bonus Abuse

ph39 prohibits bonus abuse including but not limited to opening multiple accounts to claim bonuses multiple times, collusion with other players, irregular betting patterns designed to exploit bonuses, and use of automated systems or bots to clear wagering requirements. Players found abusing bonuses will have all bonuses voided, winnings forfeited, and accounts permanently closed.

5.5 Withdrawal of Promotional Funds

You may cancel an active bonus at any time before completing the wagering requirements, but doing so will result in forfeiture of the bonus and any winnings generated from it. Once wagering requirements are completed, bonus funds convert to withdrawable cash. If you make a withdrawal before completing wagering requirements, the bonus and associated winnings will be forfeited.

6. Gaming Rules and Fair Play

6.1 Game Integrity

All games on ph39 use certified Random Number Generators (RNG) that have been tested and approved by independent third-party testing laboratories. Our RNG systems ensure that game outcomes are random, fair, and unpredictable. Return to Player (RTP) percentages are published for each game and represent the theoretical long-term payout rate.

6.2 Prohibited Activities

Players are strictly prohibited from engaging in the following activities: cheating, hacking, exploiting software bugs or errors, using automated betting systems or bots, colluding with other players, engaging in fraudulent betting practices (such as arbitrage betting), manipulating game outcomes, reverse-engineering our software, or interfering with the normal operation of the platform.

6.3 Game Malfunctions

In the event of a game malfunction, software error, or technical issue that affects game outcomes, all affected bets will be void and refunded to your account. ph39 is not liable for any losses resulting from game malfunctions beyond refunding the affected bets. We reserve the right to investigate and correct any errors in game results or account balances.

6.4 Bet Settlement

Bets are settled based on the official results published by the relevant sporting body, game provider, or event organizer. In the event of disputes regarding results, ph39's decision is final. Dead heats, abandoned events, and postponed events are settled according to standard industry rules published on our website.

6.5 Voided Bets and Error Correction

ph39 reserves the right to void bets placed at obviously incorrect odds, incorrect event information, or due to technical errors. If we identify an error in your account balance, bet settlement, or payment, we reserve the right to correct the error by debiting or crediting your account regardless of how much time has passed. You must notify us of any errors you identify in your account within fourteen (14) days.

7. Responsible Gaming

7.1 Commitment to Player Protection

ph39 is committed to promoting responsible gaming and protecting players from the harmful effects of problem gambling. We provide tools and resources to help you maintain control over your gaming activities including deposit limits, session time reminders, reality checks, cooling-off periods, and self-exclusion options.

7.2 Self-Exclusion

If you feel that gambling is negatively affecting your life, you may request self-exclusion for a period of six (6) months, one (1) year, five (5) years, or permanently. During the self-exclusion period, you will not be able to log into your account, deposit funds, or participate in any gaming activities. Self-exclusion cannot be reversed before the chosen period expires.

7.3 Deposit and Loss Limits

You can set daily, weekly, or monthly deposit limits on your account through your account settings or by contacting customer support. Once set, limits can only be increased after a cooling-off period of twenty-four (24) hours. Limit decreases take effect immediately.

7.4 Problem Gambling Resources

If you or someone you know is experiencing problem gambling, please contact the National Council on Problem Gambling Philippines or Gamblers Anonymous Philippines for confidential support and counseling services. ph39 staff are trained to identify warning signs of problem gambling and can provide information about support resources.

8. Account Closure and Suspension

8.1 Voluntary Closure

You may close your account at any time by contacting customer support. Upon closure, any remaining balance will be returned to you via your preferred withdrawal method after deduction of any applicable fees or outstanding obligations. Pending bonuses and wagering requirements will be forfeited.

8.2 Suspension and Termination by ph39

ph39 reserves the right to suspend or terminate your account immediately without prior notice if we have reasonable grounds to believe that you have breached these Terms, engaged in fraudulent activity, violated Philippine law, or if we are required to do so by regulatory authorities or court order. Grounds for termination include but are not limited to: providing false information during registration, operating multiple accounts, money laundering, bonus abuse, underage gambling, or any conduct that harms ph39 or other players.

8.3 Effect of Termination

Upon termination of your account, all rights granted to you under these Terms will immediately cease. You must immediately cease all use of the Services. ph39 will return any withdrawable balance remaining in your account after deducting any amounts owed to us, unless the account was terminated for fraudulent activity, in which case all funds may be forfeited. All bonuses, loyalty points, and promotional benefits will be voided.

9. Intellectual Property Rights

9.1 Ownership

All content on the ph39 platform including but not limited to text, graphics, logos, images, software, games, user interfaces, audio, video, and compilation of data is the property of ph39 or its licensors and is protected by Philippine and international copyright, trademark, and other intellectual property laws.

9.2 Limited License

Subject to your compliance with these Terms, ph39 grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial entertainment purposes only. You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to our collection and use of your personal data as described in the Privacy Policy and as required by the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Limitation of Liability

11.1 Disclaimer of Warranties

The ph39 Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. ph39 does not warrant that the Services will be uninterrupted, error-free, or free from viruses or other harmful components.

11.2 Limitation of Liability

To the maximum extent permitted by Philippine law, ph39, its directors, officers, employees, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or other intangible losses, resulting from your use of or inability to use the Services.

In no event shall ph39's total liability to you for all damages, losses, and causes of action exceed the amount you have deposited into your account in the six (6) months immediately preceding the event giving rise to liability, or Five Thousand Pesos (₱5,000), whichever is less.

11.3 Indemnification

You agree to indemnify, defend, and hold harmless ph39, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your violation of these Terms, your use of the Services, or your violation of any rights of another party.

12. Changes to Terms and Conditions

ph39 reserves the right to modify, amend, or update these Terms at any time at our sole discretion. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date at the top of this document. Significant changes may also be communicated via email or account notification.

Your continued use of the Services after any changes to these Terms constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Services and close your account. It is your responsibility to review these Terms periodically for updates.

13. Governing Law and Jurisdiction

These Terms and your use of the ph39 Services are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of the Philippines.

Our operations are licensed and regulated by PAGCOR under Philippine gaming laws. All gaming activities conducted on ph39 must comply with PAGCOR regulations and Philippine criminal law.

14. Dispute Resolution

14.1 Informal Resolution

If you have any dispute with ph39, you must first contact our customer support team to attempt to resolve the matter informally. Most disputes can be resolved quickly and satisfactorily through direct communication with our support team at [email protected].

14.2 Formal Complaint Process

If informal resolution is unsuccessful, you may submit a formal written complaint to our compliance department. All complaints must include your account details, a detailed description of the issue, supporting documentation, and the resolution you are seeking. We will investigate and respond to your complaint within fourteen (14) business days.

14.3 PAGCOR Complaint Procedure

If you are not satisfied with our resolution of your complaint, you may escalate the matter to PAGCOR's customer protection division. PAGCOR provides an independent complaint mechanism for players who have exhausted direct resolution with the operator.

14.4 Arbitration

If the dispute cannot be resolved through the above processes, both parties agree to submit the dispute to binding arbitration under the rules of the Philippine Dispute Resolution Center. The arbitration shall be conducted in Manila, Philippines, in the English language. The decision of the arbitrator shall be final and binding on both parties.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, Responsible Gaming Policy, and any other policies referenced herein, constitute the entire agreement between you and ph39 concerning your use of the Services and supersede all prior agreements, understandings, and communications, whether written or oral.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

15.3 Waiver

No waiver by ph39 of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of ph39 to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your account to any other person without ph39's prior written consent. ph39 may assign or transfer these Terms or any of its rights and obligations under these Terms without restriction and without your consent.

15.5 Force Majeure

ph39 shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

15.6 Language

These Terms are written in English. Translations into other languages may be provided for convenience, but in the event of any conflict between the English version and any translation, the English version shall prevail.

16. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the ph39 Services, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• Customer Support: English and Tagalog support available
• License Holder: ph39 Gaming Corporation
• License Number: PAGCOR-2024-XXXX
• Regulatory Authority: Philippine Amusement and Gaming Corporation (PAGCOR)